Privacy Policy

[01] Introduction

Welcome to DiDi Play Area (“we,” “us,” or “our”). This Privacy Policy describes how we collect, use, and protect information when you visit didiplayarea.com (the “Site”) or use our services, including booking visits, purchasing tickets, or contacting us.

Because our customers are families with young children, we are especially careful with the personal information of both parents and kids. By using our Site, you agree to the practices described here.

[02] Information We Collect

Information you give us directly

• Contact details — name, phone number, and email address you provide through booking forms, reservations, contact forms, or email sign-ups.
• Payment information — when you purchase tickets, passes, memberships, or book a party online, our payment processor collects the card details needed to complete your purchase. We do not store full card numbers on our own servers.
• Booking and party details — date and time of visit, number of guests, party theme or package selected, dietary notes, and similar information you share to plan your visit.
• Information about children — when a parent or guardian books a visit or party, we may collect a child’s first name and age (and, for parties, sometimes a guest list) so we can plan the event and provide age-appropriate experiences. This information is provided by the parent, not collected from the child.

Information collected automatically

• Device and usage data — IP address, browser type, device type, operating system, pages viewed, time spent on pages, and referring URLs.
• Cookies and similar technologies — see Section 5 below.

[03] How We Use Information

We use the information we collect to:

• Process bookings, ticket purchases, memberships, and party reservations.
• Communicate with you about your reservation, confirmations, reminders, and changes.
• Respond to questions, inquiries, or customer service requests.
• Send promotional emails or updates (only if you have opted in — you can unsubscribe at any time).
• Improve our website, services, and the on-site experience.
• Comply with legal obligations and protect against fraud or misuse.

[04] How We Share Information

We share personal information only in the limited circumstances below:

• Service providers — companies that help us run our business, such as payment processors, booking platforms, email service providers, and website hosting. They may only use the information to perform services for us.
• Legal requirements — when required by law, subpoena, court order, or to protect the safety of our guests, staff, or business.
• Business transfers — if our business is sold, merged, or reorganized, information may be transferred as part of that transaction.

We do not sell or rent your personal information to third parties for their own marketing purposes.

[05] Cookies & Tracking

Our Site uses cookies and similar technologies to help the Site function and to understand how visitors use it. Cookies fall into these categories:

• Essential cookies — required for the Site to work (e.g., keeping items in a booking cart).
• Analytics cookies — help us understand which pages are popular and how to improve the Site. We may use services such as [Google Analytics] for this purpose.
• Marketing cookies — if we run online ads, we may use cookies to measure their effectiveness. We do not use these to target children.

You can control cookies through your browser settings. Disabling cookies may affect some Site features.

[06] Children’s Privacy (COPPA)

Our website is intended for parents and guardians, not for children under 13. We do not knowingly collect personal information directly from children under 13 through our Site.

The Children’s Online Privacy Protection Act (“COPPA”) gives parents control over what information is collected from children under 13. We comply with COPPA in the following ways:

• We do not allow children under 13 to register, create accounts, or submit personal information directly through the Site.
• When we collect a child’s first name or age, it is provided by the parent or guardian during the booking process, for the purpose of planning an age-appropriate visit or party.
• We use children’s information only for the activity it was provided for and do not share it for marketing, profiling, or advertising.
• We retain children’s information only as long as needed to provide the service, and then delete or anonymize it.

Parental rights

If you are a parent or guardian and believe we have collected information from your child without your consent, or if you would like to review, update, or delete information we have about your child, please contact us at [contact-email]. We will respond promptly.

[07] Your California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (“CCPA”), as amended by the CPRA, gives you the following rights:

• Right to know — request that we disclose the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of third parties we share it with.
• Right to delete — request that we delete personal information we have collected from you, subject to certain exceptions (for example, completed transactions or legal obligations).
• Right to correct — request that we correct inaccurate personal information.
• Right to opt out of sale or sharing — we do not sell or share personal information as those terms are defined under the CCPA.
• Right to non-discrimination — we will not discriminate against you for exercising any of these rights.

How to exercise your rights

To make a request, email us at [contact-email] with “CCPA Request” in the subject line. We may need to verify your identity before responding. We will respond within 45 days as required by law.

You may also authorize an agent to make a request on your behalf. The agent must provide written authorization, and we may still need to verify your identity directly.

[08] Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access. Payment transactions are processed through PCI-compliant providers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

[09] Data Retention

We keep personal information only as long as needed to provide our services, comply with legal obligations (such as tax and accounting), resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

[10] Third-Party Links

Our Site may contain links to third-party websites or services (for example, social media or payment pages). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing any information.

[11] Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. If we make material changes, we will provide a more prominent notice (such as a banner on the Site or an email to registered customers). Your continued use of the Site after changes are posted means you accept the updated policy.

[12] Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your information, please reach out: [contact-email]