We don’t disappear after the first reply. Here’s exactly what to expect — every milestone from your email landing in our inbox to your playground welcoming its first guest.

Day 1 Reply

A real person, within 24 hours.

Your project lead introduces themselves, confirms what we’ve understood, and lists a few clarifying questions.

Week 1 Brief & Concept

3D renders + budget bands.

You receive first-pass renders, a layout option or two, and indicative budget ranges so you can socialise the project.

Week 2–3 Proposal

Detailed quote & timeline.

Final layout, full bill of materials, certifications, shipping plan, payment terms — everything needed to greenlight.

Opening Delivered

Installed and ready to trade.

Our team flies to site for assembly and operator handover. You open your doors. We stay reachable for aftercare.

Do you ship internationally? Which countries do you serve?

Yes — we have completed projects across Asia, the Middle East, Europe, Africa, and the Americas. We handle ocean freight, customs documentation, and door-to-door logistics from our Guangzhou facility. If you can share the destination port and city, we can include shipping in your initial quote.

Is there a minimum order value or site size?

We don’t enforce a hard minimum — we have served everything from boutique 80 m² installs to flagship 5,000 m² destinations. That said, projects under 200 m² are typically more cost-efficient when bundled with another order or chosen from our catalogue series; we’ll advise honestly during the brief.

How long does a typical project take, from brief to opening?

Lead times vary by scope. A small standard playground can ship in 30–45 days from final design sign-off. A mid-size custom build is typically 60–90 days production, plus shipping and on-site installation (usually 1–3 weeks). Large flagship projects run 4–6 months end-to-end. We’ll commit to specific dates in writing once the design is locked.

Can the playground be fully customised to our brand and IP?

Absolutely. Custom theming — colours, characters, layout, integrated retail, party rooms, themed entrances — is a core part of what we offer. Our design team produces 3D renderings before any production begins, so you sign off on the look and feel up front.

What certifications do your products carry?

All our products are built to ASTM, TÜV, CE, and ISO international standards. Materials are sourced from environmentally certified suppliers. We provide test certificates and compliance documentation as part of every shipment, and we can advise on additional local certifications required in your market.

What about installation, training, and after-sales support?

Our own installation team travels to your site to assemble the equipment and train your staff on operations, safety checks, and cleaning. After opening, we remain your point of contact for spare parts, technical questions, and refresh planning — most operators return to us for their second and third locations.

Tell us about your site.
We’ll bring the playground.

Send the brief.
We’ll send back a real plan.